Hello,
We have noticed that in tickets/forums that customers do not see any detailed information of dates/times.
We have had customers complain that this is not accurate enough as they would like a detailed date and time for reporting purposes.
I could not see any configuration sections in the settings for this.
Would this be something which could possibly be added for future releases?
Thanks.
+12Hello,
On the customer portal, the date and time on a ticket are rendered in a relative manner to the current date ie. It would show up as '30 days ago'.
If the user wants to see the accurate date and time information, he/she can hover over the timestamp data and that would give them the actual value.
Cheers!
Hello,
I just have to dig this topic out, again..
Why is the type, how the date and time is shown, not the same as it is in the agent-portal? It would be more helpful for the customer, just to have both..
"responded 30 days ago ( Date + time)" This way, the customer also could see directly, how long ago was the response AND at what date and time exactly...
Thanks in advance!
Hello,
Thank you for your feedback!
This seems to be a thoughtful ask. We'll pass on your feedback as a feature request and keep you posted if we have any progress on the same.
Cheers!
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