Customers as well as agents do not see any detailed information of dates/times in some views like ticket history of replies and for agents when you do a search, you only see that it was updated/closed X amount of days/months ago. Would be nice to see the exact date/time.
We have had customers complain that this is not accurate enough as they would like a detailed date and time for reporting purposes.
I could not see any configuration sections in the settings for this.
Would this be something which could possibly be added for future releases?
