Deactivation Of Customer Profile Email

Hello Jake,

Apologies for the delay from our end.

Could you let us know under what circumstances, an agent would delete a contact? In Freshdesk, using Custom roles you can restrict the agents from deleting customer contact. 

Once you provide us with your use case, we can assist accordingly.

Thanks!

Hi Ramya, 

With having this feature,  Because the portal just says this (below) when a user is deleted. (end users)

Therefore, It does not tell them why their account was deleted (suspended). So we need a way to send the customer an email when an account gets deleted so they are aware of the info. We shouldn't have to do it manually. 

Also, Do plan to introduce a feature to just suspend users from logging in, but still can create tickets? 

~ Jake

CEO