Now that I am busy setting up my brand new, first time Fresdesk account and configuring everything:
I want to suggest that you automatically include some relevant "How To" articles in the FAQ section of the default template site when your new users like me sign up for their Fresdesk accounts.
It would save a LOT of time for us if your site template already included some minimal and standard questions our members may be asking when they join our forum and support desk. Examples are:
- how to submit and follow up a ticket
- how to start a discussion
- how to update your profile
and so on
These are basic things I want my new members to know / be able to learn from the site without having to figure it our or ask me / my team.
Thanks
Francois Swanepoel
