In our Freshdesk instance, our contacts typically have access to 20-40 companies.
When signed in to the customer portal (as a contact), viewing tickets, the “Company” filter is by default set to the default company on that contact.
In most cases, the default company for our contacts is irrelevant. They really do not have a default company, but rather manage a portfolio of companies. In our case, it would be better if the “Company” filter defaulted to “All companies”, so that when viewing their tickets, they see all current tickets.
We’ve had much feedback from our contacts, telling us they are not seeing their tickets, when in fact its only the “Company” filter that filters them out.
