What are you trying to do?
We require the Requester fields on forms and tickets to auto populate so that we can allow our requesters to select only information from custom objects that is relevant to them. Currently the system requires a requester to select their name from a full drop down when submitting which could lead to errors, the user is already logged into the portal and should use their information when requesting support. This is an available feature when submitting an issue but is not available when submitting a ticket or service catalogue item.
Product area: Freshservice
Impact: Blocks us
