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Default Ticket view for Product Portals

Related products:Freshdesk
  • November 5, 2019
  • 1 reply
  • 16 views
B
Apprentice

Hi, It would be great if we could default the ticket view to filter on the product which would be specific to the product portal that the agent/user is logged in to.

1 reply

V
Community Debut

Hello Beverly,


Thank you for your suggestion.

For now, the ticket list view for the agent portal opens based on the cache stored in the browser. We'll keep your suggestions in mind with respect to the customer portal and post the updates if there are any.

Cheers! 

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