It would be convenient if we could have the drop down menu that appears when we add a call to an existing ticket, or merge two tickets to list the ID by default. Our company overwhelmingly uses the ticket number for these two actions.
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Default to ID when adding call to ticket or merging tickets
+1I have requested this too. It would be good to have the ticket ID as default. We deal with lost of tickets too. I’m very keen to know the progress on this.
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