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Default to Open Ticket view when clicking "Check your ticket status"

Related products:Freshdesk
  • July 23, 2012
  • 2 replies
  • 20 views
L
Contributor
I'd like to suggest that the default view when a user clicks "Check your ticket status" becomes the open tickets, not all tickets.  I would guess most users want to see their open tickets first, before a combined listing.

2 replies

C
Contributor
  • colin_12994
  • Contributor
  • September 16, 2015

I want to be able to select the default view for Agents too...

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The last accessed view by the users or agents will be remembered in the current session and every time the user/agents clicks on the tickets tab, the previously accessed view gets rendered. Also, the default view for users is the Open/Pending tickets as opposed to All tickets.


Cheers!

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