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Delete a user as a spambot removing all forum posts and tickets raised by them

Related products:Freshdesk
  • March 7, 2014
  • 6 replies
  • 33 views

I do not publicly market my product at the moment as it is still within early stages yet I get more spam through than actual people. In the past 5 minutes I have just had 2 different spambots make 5 different forum posts.


I believe that it is not to hard to remove ticket based spam but the majority of mine comes as forum posts. Then the process I have to undertake is:


  1. Go to the user page
  2. Delete the user
  3. Go to the forum
  4. Go to the spam post
  5. Edit the spam post
  6. Press the delete button
  7. Go back to number 3 until all is gone

This is ok if it is one or two posts every few days, but as my site is not even popular I DREAD the manual work required if/when it does get more traffic. So it would be nice if there were a way that you could just flag a user as a spammer and delete them and rather than just deleting the user and leaving their remnants it just deletes everything associated with that user.

I will even provide you with the Business Analyst work to speed you along in prioritising:

As a freshdesk user

I want a mechanism to delete a user and all their posts and tickets in one action

So that I do not have to manually delete forums and tickets manually


The acceptance criteria would be:


Given I have a spam bot user

When I go to the user profile for the spam bot

Then I should see an option to delete the spam user with all their entered data


Given I have a spam bot user

And the user has made 3 forum posts

And the user has raised 3 tickets

When I go to the user profile for the spam bot

And I interact with the mechanism to remove the bot and all entries

Then I should see 0 forum posts from this user

And I should see 0 tickets from this user

And the user should be deleted from the system


This would save me a great deal of time and I am sure lots of other users.

6 replies

  • Author
  • Contributor
  • March 7, 2014

Just to put it into perspective in an hour I have a screen worth of FULLY zoomed out bot activity which will waste at least 30+ minutes of my time now to sort out.

spam_14202.jpg

  • Community Debut
  • March 8, 2014

Also have this problem, takes me 1h+ to clear the forum today.


Lee,


We understand your concerns. We are planning to integrate Akismet (wordpress plugin) with FreshDesk to prevent spams.  We have already started working on it. 


Regards

Chakravarthy

FreshDesk Support



  • Author
  • Contributor
  • March 10, 2014

That will be good. Just to confirm is this going to be something Freshdesk licence and we just get Akismet spam blocking for free as part of our subscriptions, or are you going to be doing it as an integration where we all need our own licences for it?


We will take care of the licensing.


  • Community Debut
  • June 27, 2014
Hi Jacob,

Spam control in Forums through Akismet is provided for all paid plans. i.e. Blossom and upwards plans.

Regards,
Pallavi