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Delete data in a field

Related products:Freshdesk
  • March 2, 2018
  • 1 reply
  • 12 views
D
Contributor

I need the functionality to delete data in a ticket field based on a rule.  I am storing data in the field to trigger other actions.  But when I close the ticket I want that field to be null.  Can that be done?

1 reply

aravind.sundararajan
Skilled Expert
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Hello David,


You can achieve this using the webhook option in the Observer automation. You can trigger an API call to update the ticket as described in this page and update the field value to NULL.


Cheers!

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