After moving from my previous Live chat support tool to freshchat, I must say its been a success.
However, my agents are really demanding for two features that are not present on Freshchat.
- Delete message:
It will be nice to have a delete button that deletes the message from the inbox and Freshchat Messenger, but won’t delete it from your customers’ email or other channels. OR any form of delete message just as other support tools have. - The Enter Button: The enter button on Freshdesk creates a new line for Tickets. Sadly, it sends the message on Freshchat. Unifying this feature on both channels will help agents proof read well and get the right spacing before sending messages. I mean the send button should be the only send feature.
