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Delete ticket or mark as spam via email command

Related products:Freshdesk
  • Jun 27, 2012 12:16 PM UTC
  • 2 replies
  • 36 views

Is this possible? If so how? If not, could you please consider it? We get a lot of spam coming through.

Thanks.

2 replies

Hi Richard,

This can be achieved via Dispatch'r itself, but we will try to implement in EMail Commands soon

regards
Vijay

  • Community Debut
  • Sep 27, 2013 9:30 PM UTC

But in Dispatch'r you would need to have something to define this action by. Is that correct? Having the ability to view the ticket and determine whether it is spam or not, then being able to delete it directly from an Email Command would be very helpful for us.