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Deleting users and API key

Related products:Freshdesk
  • March 1, 2019
  • 1 reply
  • 37 views

Hello


I am evaluating, but so far the experience is a bit horrible.


1. I was testing authentication setups so I had user that I signed up and then wanted to delete it permanently, to test again so I use the Perma delete option and it says User will be deleted shortly. 24 hours later users is still  there and it still cannot sign up again.


2. Your API documentation says Sprout can have API limit 1000 / HT. But where API key is supposed to be its not there. And if posting just one single get statement with the API using user and login instead of API key it gives this:


{

    "message": "You have exceeded the limit of requests per hour"

}

1 reply

brandonexcelsiorcreativecom
Community Debut

i have the same problem what is solution?