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New Idea

Delta between SLA/Due Date and Current Date

Related products:Freshservice
  • November 28, 2023
  • 1 reply
  • 17 views

GregSesm
Apprentice
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Hi

In Analytics, coudl you add a field which calculates the difference between today and SLA date (positive or negative)

Allow to color this field depedning on the value (example : from 9999 to 3 = green, from 3 to 1 = yellow, from 1 to 0 = orange, frome 0 to -10 = red, from -10 to -9999 = black)

This field allows us to be more efficient and better in our communication

1 reply

Jimmylink
Community Debut
  • Community Debut
  • May 27, 2026

I totally get what you're saying about needing a field to calculate the difference between today and the SLA date, it's a game changer for efficiency. When I'm working on my own projects, I often find myself using tools on my PC to automate tasks and stay organized. By having a clear visual representation of deadlines, you can prioritize tasks and communicate more effectively with your team. This kind of transparency can really help streamline your workflow and improve overall productivity.