It would be great to have a feature that allows a customer to add an additional person/customer as a deputy/substitute who can then access the ticket as well via his/her own account. That would be very useful, because customers want to grant access to selected tickets to co-workers from time to time, e.g. because of vacation or sick-leave. It’s kind of shared ownership for customers.
The feature called 'Allow this contact to view all tickets from this company' which can be enabled on the contact details page is way too global for our needs. We need a feature for single tickets and particular customers.
Thank you.
