descriptions for the ticket fields

Related products: Freshdesk Support Desk

is it possible to add a link or description on the new ticket form for every field that it can guide the user when he is filling out the new ticket form?

Hi, Tamás.

We do not have an option to add a description for each ticket field to guide the users. However, if you are on the Estate plan and above, you would have the "Portal Customization" feature wherein you can customize the portal to have a description for each ticket field in the ticket form via code.

Please click here to learn more about this feature.