Desktop Notifications

+1

Kind of a workaround, but you can get desktop notifications through Slack. If you set up slack integration, slack will notify you of any status changes set up. 

+1...

@Michael. Thanks for the tip, Michael! This is an awesome workaround while desktop notification aren't directly available on Freshdesk.

Hello everyone,

This killer feature is already in the pre-beta phase. We're smoke testing this on several instances and an announcement about this will be out very soon. 

Cheers!

Really looking forward to this feature. 

That was a month ago, anytime soon?

Hello All,

This is Vikram from the Product team at Freshdesk.

We have some great news :)

“Smart Notifications” will help your team stay on top of their tickets without having to leave the Freshdesk web app.

Now,

• You’ll receive instant updates about changes to your tickets in the Notification Center.
  
• You can choose to receive only the notifications that are important to you.
  
• You can enable desktop notifications so that you’re notified even when you’re working in another tab or application.

This way, your team doesn’t have to keep switching tabs to figure out what to work on next, and get to immediately act on customer replies without wasting time.

You can read up more about it here. We are currently doing a phased rollout and you should be able to get access to this feature in the coming weeks. This feature will be part of our Blossom plan and upwards.

Do let me know your feedback :)

Thanks,

Vikram Naval

Product Manager

Thanks for implementing this Freshdesk!  

Everything seems to work ok.

Would it be possible to add a notification type?  "Notify when new reply on ticket in my group"

Our agents work on all of the tickets together since our tickets usually last multiple days.