As of now, the private note and the emails that are forwarded are same color. Also, all replies from the external person that is either copied in or forwarded to, the reply says only private note.
As an improvement, would it be possible to have different colors so for agents its easier to spot with color and not to look into each note.
As an improvement, would it be possible to have different colors so for agents its easier to spot with color and not to look into each note.
