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Different Drop Down field values based on Company

Related products:Freshdesk
  • March 11, 2020
  • 0 replies
  • 12 views

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I need to offer a Dropdown field with different values based on the Contact's Company. Note: All of our Contacts are signed in to enter a ticket.


Example:


Contact_1 (Company ABC) enters a ticket and sees a drop-down field with the following values:

                Store_1

                Store_2


Contact_2 (Company 123) enters a ticket and sees a drop-down field with the following values:

                Dog

                Cat

                Hamster


Is there a way to display, or hide fields, based on the Company of the signed in Contact that is filling out the ticket?


Note: This is high importance to us at this time.


Thank you in advance.