+2Hi there :-)
our customers can use 3 different mailadresses to contact us. Is it possible to set up a rule, that sents a different Notification to the requester, that his new ticket is created – depending on the Mail-Adress he writes us?
There are some options, but i am not sure, if this covers this case.
(Products is not a solution for us)
Kind regards
Marc
Hello Marc,
By default, the notification will be sent from the support email address to which the inquiries are written. Do you still require assistance with this? If yes, please write to support(at)freshdesk.com, and one of our support folks will assist you further on this.
Cheers!
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