I would like different sections within a ticket to add internal notes. At present if you have private notes internally then the ticket gets ridiculously long and really hard to navigate.
It makes it very difficult to find the customers notes compared to internal notes.
Thanks,
+12Hello,
The Ticket Summary app allows you to add a summary about the ticket and pins it to the top of the ticket thread. This makes it easier for agents to find and get some insights about the ticket without having to scroll down all the way to the bottom of the ticket thread to find a private note.
Cheers!
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