“Parent Ticket” can be added to the “Perform this action on” field in Action widget of Workflow Automator, so that the workflow running by a change in child ticket can make changes on the parent ticket without the need for a web request.
New Idea
Directly making changes on "Parent Ticket" via Action in Workflow
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

