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Disable main helpdesk public portal

Related products:Freshdesk
  • October 20, 2011
  • 8 replies
  • 50 views
M
Contributor

For some reason it may be more useful to manage all your channels with your multiple products or maybe use the whole software as an email receptor - no portal at all. The hability of disabling the portal would be great, replacing the landing page with just the login form for the staff and admins.

8 replies

M
Contributor
  • mario
  • Author
  • Contributor
  • October 20, 2011

Just an additonal note: we can do this by deselecting everything in Customer Portal section, however the question may rise: How can I allow some features in one product and not in others? (such as forums, login, register...)

V
Contributor
  • vijay.shankar
  • Contributor
  • October 21, 2011

Hi Mario,

 

We agree on the Portal settings.For now, they're not independent, all the changes done are universal for all the portals. We will be making improvements in the multiple products features and will surely bring in options for individual portals soon.

 

regards

vijay

A
Community Debut
  • aleksey
  • Community Debut
  • February 13, 2015

What is the progress?

D
Apprentice
  • dj-rady
  • Apprentice
  • March 24, 2015

I am interested in this feature too. I am having multiple products and the problem here is, that the forum and solutions categories are also displaying in my main customer portal. So it would be good to disable main customer portal or assign different categories to it. Otherwise my customers may use both portals which are actually for different purpose.

sajesh.krishnadas
Contributor
Forum|alt.badge.img+6

We have rolled out the enhancement for multi product/portal. You can go ahead and choose the required Solution and Forum categories for your main portal (as opposed to the existing option for multiple product's portal). Below are the steps:

 

- Go to Admin -> Portals 

- Click on your main portal (usually the first in the list)

- Select the required solution and forum categories under Portal Categories

- And hit 'Save'


Hope the enhancement is helpful, do let us know your feedback. 

T
Contributor

The "Multiple Product" feature is one of the most important feature to us but we find the current implementation rather convoluted.

If you are running Freshdesk to power the support and KB of internal products (not public facing) then we face the following challenges:


- We cannot restrict customers to a specific portal


- The main portal is also considered as a "Product" which makes UI/UX pretty confusing when trying to create product specific forums or solutions (though it can be done)


- If you are not allowing sign-up via the portal, anybody can still bypass this restriction by:
1. Issue a ticket to the support email address (he will automatically become a customer and his email will be registered)

2. Reset his password on the login page of your support portal 

Would love for FreshDesk to further improve user experience when dealing with multiple products.


Thanks!


Thierry

A
Contributor
Forum|alt.badge.img

Would be good if we can completely customise each portal with different ticket forms. Currently we work in multiple countries and want different forms for each country. 


We have created multiple ticket fields which are hidden one each portal but it would be good to have each portal set up independently.


Thank you 


Anthony 

V
Community Debut

Thierry, you can restrict the users accessing your Freshdesk account by using Helpdesk Restriction feature, since you know the domains from which the users are going to access. Give it a spin and write to us at support@freshdesk.com should you require further assistance on this.


Anthony, a thoughtful suggestion. We'll pass on the feedback and reach out if there are any updates.


Cheers!!



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