I have configured SAML SSO with G Suite as my idP . This works fine.
BUT users can still navigate to /login/normal, and login with a uname/pwd. if they have no password, they can hit 'Forgot Password' and are sent a reset link where they can set a password.
The purpose of SSO is to centrally manage accounts and authentication.
There is no point if users can simple go AROUND the idP and generate their own login credentials.
Is it possible to DISABLE normal login when SSO is active?
I second this complaint, which I was just about to raise myself. We are trying to simplify and streamline. Of all our services, it is ironically our help desk that has the most bewildering forest of login choices that our users don't need and we don't want them to have.
Hello Jeff,
Apologies for the delay in getting back. Regarding the concern you have raised, the /login/normal is there to bypass the SSO just in case there is an issue in the SSO configuration.
Also, if you are in the Org V2 platform, which is if you are authenticated through yourcompanyname.freshworks.com then the freshworks.com/login/normal is something that would only be available for the Org admins.
If you have any queries on this regard, write an email to support@freshdesk.com and we'd love address them. Cheers!
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