Feature request - while replying to a ticket, one should be able to add only people from that company into Cc or agents.
Scenario:
Currently while responding to the customer, you can add almost any contact into Cc. However, sometimes agents end up copying a user from another company. Especially when the name and surnames are same. Even though the selection menu shows email ids, it is observed that mistakes do happen.
This becomes a grave issue when the email thread has sensitive information and customers get really upset to see it getting exposed to an outsider.
