Freshservice’s Discovery features currently retrieves a lot of information from devices. However, it does not extract the HP Product ID (SystemSKU) stored in the Windows Registry at `HKLM\HARDWARE\DESCRIPTION\System\BIOS\SystemSKU`.

The Discovery features already uses WMI and registry queries for other asset details (e.g., OS version, serial numbers) . Extending this to include `SystemSKU` would align with existing workflows and require minimal overhead.

Accurate Product IDs enable faster HP warranty checks..

If you’ve encountered issues due to missing HP Product IDs in Freshservice, upvote this proposal !