We have e-mails that come from certain VIPs, and when an agent replies to these requests, the thread needs to BCC a supervisor with the original question and response.
In the Dispatch'r rules I set it up as a CC, but then immediately found that the CC e-mails were literally a CC and that the requester could see the CC. This is a problem. I need it to be a BCC.
I can e-mail the supervisor with a link to the ticket, but that's an extra step...the supervisor just needs to quickly glance at the response and original request when desired without having to click a link and go into FreshDesk.
Any chance there is a way to do this that I wasn't able to find?
