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Dispatch'r / Supervisor / Observer rules

Related products:Freshdesk
  • June 30, 2013
  • 1 reply
  • 12 views
P
Contributor
It would be useful to have "Hours since last response" and last response by (agent/requester) in the conditions And in the actions, it would be really useful to be able to include the time sheet as a placeholder, then when a ticket closed I could send the details to accounts to get the invoice raised and to our crm for account managers.

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


You could now create a supervisor automation that checks for the time elapsed since the latest agent/customer response. 



Cheers!

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