Skip to main content
Closed for Voting

[Dispatch'r - Supervisor - Observer] Why separate?

Related products:Freshdesk
  • December 17, 2014
  • 1 reply
  • 10 views

Why do we need 3 different names for the trigger function?

Since the trigger conditions for each functions are different, there are situation that cant be addressed. For example, the Observer cannot check for Business hours condition.

Cant we just have a single "Trigger" settings and be able add conditions, actions, etc. as we need? That will make it much more customizable.

I can see how some conditions may not work well together, but its not like each of us are writing our own script. As long as we are selecting from the drop down menu there should be a way to handle any combinations.

1 reply

Up