Sometimes a customer sends an email to another person en puts our company freshdesk email address in the CC field. In those cases the sender just want to inform us. This results in a ticket.
I don't want this.
I would like to add a dispatching rule that if our email adres is mentioned in the CC field, a response is sent to the sender of the email (don't use this email address in the cc field) and discard this mail (trashcan). No ticket should be created.
Would you be so nice and put cc email address to the filter options?
Regards,
Remi
