Hello team,
We use an external application where a customer can book a Support session with one of our agents.
When a booking takes place, an e-mail is being sent back to the helpdesk -and thus a new ticket is being created which is actually not a new ticket- for our notice where the ticket Id is being referred.
We would like to have the follow enhancements in the Dispatcher rules:
1) Be able to have "Merge tickets" as action
2) Be able to store a value in a variable (in this case the ticket id) so to be able to instruct Freshdesk about the parent ticket of two merged tickets.
Please consider this as a feature request.
Best regards,
Thanasis
