I the ticket list view I would love to see the actual date and time the ticket was created instead of seeing "9 days ago".
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Display Date Ticket as Created Instead of Time Past
I would agree, this has been raised as an issue by our customers.
It makes it difficult to see when the ticket was actually raised.
Unfortunately we are always having to calculate "how many days/weeks/months ago" the actual date of a ticket it is from. This would be very helpful!!
I agree with everyone, this is an issue that I would think on your end you could assist in making this easier on those who are working with tickets
Our clients are also requesting this and we are having to calculate back to the actual date for them. Please can you give us an update on the possibility of this being changed or an option.
Many thanks !
The placeholders need to have more information on a ticket to use in the notifications.
General ticket information such created date should be made available for notifications, particularly escalations.
+12Hi,
Freshdesk now displays the ticket created time in human readable format in the ticket list view. Here's a snapshot of what the users would see on the portal:
We've updated the liquid documentation here. It lists all the placeholders that can be put to use to customise the portal layout for the users.
Cheers!
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