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Display Field to Customer / Do Not Let Customer Edit - Field Disappears from form

Related products:Freshdesk
  • Oct 13, 2012 3:35 PM UTC
  • 3 replies
  • 29 views

If I select to add a text field, intended to break up two sections of the form or provide instructions to the customer - the field does not appear for the customer unless is editable is checked.


Shouldn't it display to the customer, but be uneditable by them if you select display to customer?

3 replies

Yes Pito

We've set the value - Editable to be enabled, in order for the field to be displayed.

We will change the behavior soon in our later updates

regards
Vijay

  • Community Debut
  • Jul 4, 2014 2:30 PM UTC
Hi Vijay
I am also facing same problem so is there any updates on this
if it is there please let me know..
because this post is one year old.

Thanks
Tanmay

 


  • Community Debut
  • Sep 5, 2018 6:16 AM UTC

Hi Vijay


*********************

We've set the value - Editable to be enabled, in order for the field to be displayed.

We will change the behavior soon in our later updates

****************


Can you please update on the above said, since I am facing the same issue from customer end.

If we enable customer can edit then only my customer can able to view it but same time they can edit our agent input.


However, if I disable "Can Edit" then my customer can able to view those attributes only in exported excel.


Regards

Rajesh Kumar K.