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New Idea

Display Merge tickets Message as Public Comment

Related products:Freshdesk
  • November 7, 2025
  • 2 replies
  • 17 views

Hi,

It would be helpful to have the merge message added as a Public comment, so the client can also view it directly, instead of having automatic internal notes.

2 replies

ashna faise
  • 2 replies
  • November 10, 2025

i was thinking about that too.


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  • Author
  • Contributor
  • 5 replies
  • November 10, 2025

i was thinking about that too.

Hi ​@ashna faise ,

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Thanks!