We deal with a high volume on tickets and it’s not practical for the owner of the tickets to have to click through several pages of their open tickets.
I would like Freshworks to implement a feature where you have the option on the setting page to adjust the number of results displayed on each page ie: 30,60,100, or all. Doing so will allow the agent to prioritize the full scope of tickets they have open.
This idea has been brought up several times over the years, with no ETA from Freshworks. Please like/comment if you feel this will benefit your employees.
