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Display ticket priority to customer

Related products:Freshdesk
  • May 16, 2014
  • 1 reply
  • 5 views
J
Apprentice

Hi guys,

I am trying to bump this up

https://support.freshdesk.com/support/discussions/topics/72688


This is an incredibly importan and standard functionality in most support systems; I am so disappointed this isn't currently in the system I am about to revoke our account.


Thanks,

Jamie. 

1 reply

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The Customer can choose the level of priority on the ticket form upon submitting a new ticket. You could allow access to this field for the customers under Admin -> Ticket fields section.



Cheers!

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