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Distinguish types of Facebook tickets

Related products:Freshdesk
  • February 20, 2015
  • 1 reply
  • 4 views

Want to know whether the ticket created is a private message, wall post or comment...

1 reply

Ahewson - When you are viewing a facebook ticket, you will see a small icon at the beginning of the message which will let you know if its a private message or comment or reply. If its a regular wall post, there will not be any image. Let me know if you have trouble spotting it.