Do not increment (or provide the option not to) "reply count" for Thank you notes and automated emails (e.g. OOO replies)

It is great that you can set the “Thank you note detector” and “Automated emails detection”, but since in FreshDesk, the FCR (First Contact Resolution) is only when the reply count on a ticket is 0, it kind of defeats the purpose of setting those up (apart from not getting a ticket status change), it will still increment the reply count of 1 unit even when a Thank you note is detected, hence losing the FCR stat on that ticket and not getting accurate reports.