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Does Ticket Update Automation will work on ticket update from API update.

Related products:Freshdesk
  • July 20, 2024
  • 0 replies
  • 14 views

reshu
Apprentice
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We have scenario where Ticket will be created from system A, and Then Create Automation will get executes, and calls System B, System B will pull some information and again update Ticket with these information. Then We have Ticket Update automation which will call System A with new tickets details.