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Don't force description to be required for new tickets

Related products:Freshdesk
  • June 13, 2016
  • 1 reply
  • 4 views

Often when I create a new ticket it is a simple task that I just need to track time on.  For instance, "Research missing CON segment".  I end up just copying and pasting the subject into the description.  It would be nice if this field was not required.

1 reply

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  • Contributor
  • June 15, 2016

I just realized this is a customizable field so please disregard/delete this request if possible.