Hello,
Sometimes I will have a long discussion with a customer and we will exchanged a lot of e-mails.
It could happen that I need to add an answer with a different color to an older e-mail in the thread.
But as I have found out, Freshdesk doesn’t allow more than 5 conversations in the quoted text section when you reply to a client.
Can you please remove this limit?
I feel this slows down the work.
I had copy and paste the old e-mail I wanted to my response after I extended the quoted text.
You could do the same as Outlook and just leave all the e-mails in the thread.
Yes, you can see all the e-mail in the Portal.
Yes, the users have all the e-mails that were sent to them.
But by not having all the responses in one e-mail, they have to keep on jumping thru all the e-mails until they find the one they need.
This happened to me with the ticket I raised to Freshdesk for asking about this.
Regards,
Silviu
