Is there a way to block customers from making their own incidents or tickets? I only want this program for internal use and possible future emails to update customers about the progress. I noticed that one of my customers logs into the system and makes their own tickets, dont want them to do that.
Closed for Voting
dont want customers to report ticket
Hello There,
You can accomplish this by disabling customer sign up and also submitting tickets without login.
You can block them from submitting tickets via Admin > Portals > Settings ( There you can disable them from signing up and also logging in with a social account & blocking submitting tickets without login). To stop everyone from filing tickets switch ticket submission to "logged in users only"
Hope this helps you!
Sincerely,
Jake
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