Especially with workspaces coming into place with more of the business units using the tool.
having the ability to download an attachment via a workflow so that you can then use app’s or powershell to upload the attachment to a place for non-agents to see and organise in the view then need to would be very handy to do.
it currently is a requirement of our finance team to upload a business case to the service item form, and i’m tryring to automate the download of the attachment.
