Currently only agents can drag and drop files in the attachment box for service requests and incidents in FreshService. It would be nice if that functionality were available through the Requester Portal as well.
Open : Open for Consideration
Drag and Drop Attachments for Requesters
+3
+1Most of our users just moved to FreshService on Monday 6/12/2023.
The big thing they have all complained about is not being able to drag and drop attachments. The work around they are using is get the email saying the ticket is created, then reply and attach the documents and send. it works but it is an extra step they do not like.
+8New Idea→Open : Open for Consideration
Would also like some feedback on where in the consideration process this is.
Seems like a fairly minor issue but would increase customer’s satisfaction with the product (and the IT dept) if available.
+1Just migrated a business function into the service catalogue, big process improvement from the agent end but requesters all complaining about the lack of attachment drag/dropping.
Will this ever progress to be worked on?
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