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Due Date Adjustment Restriction

Related products:Freshservice
  • Jul 26, 2016 1:34 PM UTC
  • 1 reply
  • 26 views

I have looked through the admin panel and the forums and haven't found if there is a way to do this.


Is there anyway, in agent settings and/or roles, to restrict who can and cannot adjust due dates?  We need to be able to restrict this, especially since the ticket history doesn't show you who/when a due date was changed, and to what it was changed.

1 reply

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  • Skilled Expert
  • Apr 27, 2017 5:22 PM UTC

Completely agree with this. Regular Service Desk agents should not be able to change their own due dates and override the SLAs.