Duplicate tickets bases on ticket properties

We are working are a CS department and creating tickets based in serial numbers. 

To reduce “double” work we would like to have a pop-up/ notification that if a new ticket is created by one of our agents with a serial number for which a ticket already exist. The get the notification.  
“Existing case with “Ticket ID” for this serial number”

When the customer creates a new ticket for which already a tickets was created. 
The agent should get a notification
“Customer already created a ticket with “Ticket ID”, Would you like to Merge?

Is there anything in development for this. As it will increase productivity, solution rate and with that also customer satisfaction?