+3Would like the ability to change the position of the fields displayed in properties on the ticket details page. Example….we’d like to move the Site(s) field (aka Location) towards the top of the list so at a glance you can see which office is requesting something.
+14Some fields are holy :( A option to override even them would be nice.
+8Just posting my experience hopefully to give this a little bump.
We have dozens of service groups globally so we created a rule to make only regional groups visible for escalation unless overridden with a custom field - “Show all groups”. Makes the list so much easier to scroll through when looking for a team but is only formatted as we want during manual ticket creation :( . In properties the show all groups checkbox cannot be placed under the Group drop down so its not nearly as intuitive.
Hope to see this implemented soon!
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