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Dynamic Fields - Remove Limit

Related products:Freshservice
  • Jun 9, 2026 3:39 AM UTC
  • 1 reply
  • 40 views

Why is there a limit on how many dynamic sections you can create within a Service Item. There should not be a limit on this. Or if there is, it should be the same limit as the amount of drop down fields you have. 

 

Can this please be lifted as 5 dynamic sections is not enough when you are creating complex forms?

1 reply

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  • Contributor
  • Oct 20, 2026 2:19 PM UTC
The Service Catalog is incredibly underdeveloped for an enterprise product. Looking on these forums I can see customers have been asking for more robust dynamic sections and multi-level conditional logic for years, and yet these basic limitations still exist. At this point, it is difficult to understand how Freshworks considers the current Service Catalog functionality acceptable for an enterprise ITSM solution.