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Dynamic Form Sections - Expanding Functionality

Related products:Freshservice
  • May 4, 2017
  • 8 replies
  • 104 views
K
Contributor

Dynamic form sections are great IMO, but there are some limitations that I'm curious about. Specifically:


  • Will it ever be possible to associate a dynamic form section with any other field aside from a drop-down? A checkbox, for example.
  • Will we ever have the two dynamic section limit increased? If so, how high?
  • Will we ever be allowed to associate a dynamic section with a built in field (specifically, for my use case, the "status" drop down)
  • Will we ever be allowed to nest a dynamic section inside a dynamic section?
  • When? If you're planning on any of this, is it short or long term?

IMO, the 2 section limit and the "custom field only" limitation are the two biggest pains. The rest would be nice, but aren't a huge pain (for me).

Thanks for your time.

8 replies

kpatterson
Top Contributor ⭐
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  • kpattersonTop Contributor ⭐
  • Top Contributor ⭐
  • January 23, 2023

Would dearly love to be able to nest an additional dynamic section within a dynamic section.  

We have several use cases where this would be helpful. In general, we try to limit the # of items visible on the Service Request portal as we’ve found staff are more likely to use the correct SR form if the catalog is more compact.  (when there are too many choices, they start falling back on submitting an INC request instead).  

We have a single form for initiating new hire setups which uses a dynamic field based on the type of hire (employee, contractor, etc).  Certain fields are then displayed based on the type of hire. We have a dynamic field to select “Mobile Device Needed” which then reveals additional fields around device, provider, plan and shipping specifics.  The “Mobile Device Needed” option should, ideally, be nested under a dynamic section for employee hires only.  With the current 1-level limitation of Dynamic sections, we’re unable to achieve this falling back on the clunky use of on-screen text to remind manager that mobile devices are limited to employee hires only.

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